Family coaches are based geographically throughout the state to serve students and families locally within their assigned territory.
Family Coaches are assigned to each family to provide consistent one-on-one support throughout the school year. The role of the Family Coach is to be the first and most meaningful relationship students have with Agora and to provide regular support to students, removing all barriers so students can be fully engaged and participate in all facets of learning.
The Family Coach does this through the following actions:
- Serving as a family’s first point of contact
- Responding to family concerns and providing continuous support
- Performing liaison role between students/families and teachers, counselors and social worker as needed
- Ensuring student and family are aware of and receiving all appropriate academic and social supports offered by the school
- Identifing barriers and provide resources: community, school, attendance, and School Assistance Program (SAP)
- Conducting home visits as needed and/or required
- Assisting student and parents with school systems and programs
- Monitoring student attendance and developing School Attendance Improvement Plans (SAIP)
- Motivating students to achieve and engage in class
- Receiving and addressing engagement escalation referrals
- Ensuring compliancy with school policy such as testing requirements and enrollment
- Distributing regular communication and messaging via phone, text, email, and postal mail
- Supporting Strong Start Coaches and Engagement team