Contact Card 2019-20
|What Do You Need?||Contact Method||More Info|
|Address Change||Email: firstname.lastname@example.org with Student’s First and Last Name, Student ID #, Legal Guardian’s Name, Legal Guardian’s Phone #.
Or Call: 1-610-230-2484
Click here for step-by-step instructions for Change of Address.
|Documentation should be submitted within 30 days of actual move or student risks withdrawal.
New Address and the Effective Date are needed to begin processing the address change. Additional documentation, including proof of residency, will be requested.
*All shipments of materials, equipment, correspondence and ISP rebates are on hold until the process is completed.
|Attendance Excuses||Excuses are submitted through the Tyler SIS.
Click here for more information on Excuse Notes.
*Phone: 1-877-36-AGORA (1-877-362-4672), press option #4.
*We do not accept excuses by phone but are happy to assist with questions.
|Questions regarding student absences should be directed to their teacher or family coach.
Students are expected to attend their class sessions and complete coursework daily.
Excuses received after three (3) days of the absence may remain unexcused.
ALL EXCUSES MUST BE IN WRITING.
Submitting excuses in a timely manner is the responsibility of the student’s Legal Guardian.
|Enrollment||To speak with an Enrollment Concierge:
Click here for more information on Enrollment.
|Contact the enrollment department to enroll your child, ask questions concerning enrollment or to speak with an Enrollment Concierge.|
|Guidance||Phone: 1-877-36-AGORA (1-877-362-4672) and press #9
Email the appropriate guidance counselor once assigned.
Who is my Guidance Counselor? Log in to the OLS and view your class schedule. Your guidance counselor is identified as Guidance Counselor < counselor name > under the classroom column.
|Contact guidance with questions regarding, courses, credits, college/career planning, graduation and crisis help (social/emotional).|
|Student Printer Ink||Student Printer Ink Guidelines||Agora has partnered with CDW Group to create an easy online ink ordering system.
Reminder: there is a limit of two black ink cartridges per school year.
|Internet (ISP) Rebate||Email questions or concerns regarding your internet rebate to email@example.com.
Internet bills must be submitted through the Legal Guardian’s Tyler SIS Portal.
Click here for Internet Rebate Program information.
|Each household will receive the actual cost of internet up to and not to exceed $35 for each month their student attends Agora.
To be eligible for a rebate, the family must submit one complete internet bill per period.
The bill for the Fall Rebate must be received by January 5th.
The bill for the Spring Rebate must be received by June 5th.
Rebate checks are mailed twice per year (end of January and end of June).
Please note: Rebates are placed on hold if residency or immunization records are not compliant.
|Receiving or Returning Materials||Call K12 Customer Support: 1-855-412-3712
Visit the Agora section of the K12 Online Support Center.
|Enrolled families can monitor equipment and materials shipment status at http://myinfo.k12.com and select Hardware or Shipments.|
|School Nurses/Health Services||Email: firstname.lastname@example.org
(1-844-402-4672) ext. 8
Fax: 1-484-588-4477 or 1-484-588-0544
|All health forms (physical exam, dental exam, screening reports, health updates, and shot records) should be emailed or faxed directly to the Nursing Office.
Contact information and health forms can be found under Agora Health Services.
|Special Education||For general questions about Special Education records, email: email@example.com.
Call: 1-844-40-AGORA (1-844-402-4672) and listen for the Special Ed prompt.
|Once your special education teacher is assigned, you are to email specific questions to your teacher.|
|Student Information & Records||Call: 1-844-40-AGORA
(1-844-402-4672) prompt #5.
or Email: firstname.lastname@example.org
|Requests for academic records, testing information, verification of enrollment/graduation, social security forms and student’s permanent files are handled by our Records Department.
ALL RECORD REQUESTS MUST BE IN WRITING.
Record requests must be received via email or fax and are processed in 7-10 business days.
Please note: Medical Records and Special Education Records are maintained separately by the Nursing Team and Special Education departments, respectively.
|Technical/Computer Support||Phone: Agora’s Technical Support Team at 1-855-412-3712.
Submit an Agora Tech Support Ticket
|Hours of Operation: Monday- Friday 8:00am-11:59pm EST,
Saturdays & Sundays 12:00 noon-8:00pm EST
|Transcripts||Phone: 1-844-402-4672, Option #5
|Only for High School Students Grades 9-12.
Requests must be received via email or fax and are processed within 5 business days.
ALL REQUESTS MUST BE IN WRITING.
|Withdrawal Requests||Phone: 1-844-402-4672, Option #5
|Please let us know, in writing, if you are withdrawing your student by contacting your Family Coach to initiate a request to withdraw.
If you do not have a Family Coach assigned, a withdrawal request must be submitted in writing via email, fax or mail, from the legal guardian on the student’s account.
Please include your reason for withdrawal and the new school’s information, if applicable.
|Elementary School Admin|
|Middle School Admin|
|High School Admin|
|Special Education Admin||