Skip to main content
Skip left navigation

Tech Support

Tech Support Image
Our dedicated IT Support Desk is available for all support needs you may have with K12 computers such as COMPUTER PROBLEMS or MALFUNCTIONS.If you are the parent of a currently enrolled student, you can reach the Agora K12 Customer Care and Technical Support team by calling (855) 412-3712 during the available Hours of Operation:

  • Monday – Friday 8:00 am – 11:59 pm EST
  • Saturdays and Sundays – 12:00 noon – 8:00 pm EST

Additional information can be found online at:
https://k12parentportal.force.com/k12help/s/article/The-Agora-Support-Corner

CHAT Is Now Available For K12 Student Technical Support

You now have the option to chat with a live support agent through K12 Technical Support. Chat can be located on the right-hand side of the K12 support page Agora K12 Technical Support.

K12 supprt chat

 The Agora Support Corner

https://www.help.k12.com/s/article/The-Agora-Support-Corner

ClassLink!

Having trouble accessing ClassLink!? Please use the directions in the document below to help!

ClassLink! Directions

Additional Agora Systems and IT Support

For issues with: ClassLink!, Sapphire, Google Apps for Education, and Special Education AT Equipment

Phone: 844-507-8233 (Option 2 or Option 3)

Email*: support@agora.org

Web*: https://support.agora.org

*Please note that these contact methods have changed.

Hours of Operation (*except on designated holidays)
Monday – Friday   7:30 am – 4:00 pm EST

Summer Hours of Operation (6/18/18 – 8/22/18)
Monday – Friday 7:30 am – 3:00 pm EST

Helpful Tips and Tricks:

Login Issues? System Failure? etc., try a strategy below:

  • Re-Start computer
  • If problem still exists, power-down/turn off the computer for 2 minutes
  • If computer will not shut down, hold the power button down until the computer turns off and wait 2 minutes
  • If all else fails, please call the IT Support Desk

Need ink?

Ink ImageIt’s easy to order ink at Agora for your student!  Visit our Student Ink page for additional info.